Client Coaching Agreement

This Agreement (the “Agreement”) is entered into by and between MINDSET COACH MD LLC (“Coach”) and you (“Client”).

The Coaching Relationship; Client and Coach Responsibilities

MINDSET COACH MD LLC agrees to serve as your Coach. Coaching is designed to help you change the way you think, which will affect your feelings, which will affect your actions, which will ultimately affect your results. Coaching is an alliance between the coach and the client. Coach and Client agree to engage in weekly Zoom meetings in a 6-month period. In the event that you miss a weekly call and are unable to reschedule within the 6-month window, you will forfeit live support for that week. Client purchased a time block of coaching support, not necessarily a certain number of sessions. Coach cannot, and does not, guarantee particular results.

If Client wishes to extend the Coaching relationship, both Coach and Client must agree in writing to any additional services and payment terms. The terms of this agreement will continue to apply unless any future agreement expressly supersedes it.

Coach Responsibilities:

Coach is committed to helping you overcome limiting beliefs and create a new mindset that will empower you to achieve your goals.
Coach will ask thoughtful questions designed to increase awareness.
Coach will teach you tools that you can use to improve your mindset, your relationships with other people, and most importantly, with yourself.
During your coaching experience, Coach will provide a supportive and encouraging environment–one in which you can relax and explore your potential.

Client Responsibilities:

You agree to be patient and kind with yourself as you learn and apply new ideas and concepts.
You understand that coaching works when you do the work and you agree to take ownership for your progress and accomplishments.
You agree to show up for yourself not only during your coaching sessions, but also in between coaching sessions (this is where you apply what you learn).
You agree that you are completely responsible for your wellbeing and your mental & physical health care – during, after, and between sessions.
You agree that you are the expert in your own life and are fully responsible for any choices and decisions you make during your coaching journey.
You agree not to hold Coach, or any company Coach is affiliated with, liable for any outcomes resulting directly or indirectly from the choices you make during the coaching process.
You acknowledge that you are under the care of a physician and healthy enough to engage in Coaching.
You agree that your relationship with the Coach, or anyone providing coaching services on behalf of the company, is that of a coach-client relationship and that no other professional relationship (such as doctor-patient or attorney-client) has been established.

Although Celia Varghese is a medical doctor, your participation in the Program does not establish a doctor-patient or similar relationship of any kind between you, the Company, employees or contractors of the Company, or Celia Varghese.

Coach does not provide any financial, legal, medical or psychological services or advice Coaching does not prevent, cure, or treat any mental or medical condition. Coaching is not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, financial advisor, or medical professional. You are responsible for your own financial, legal, physical, mental and emotional well-being, decisions, choices, actions and results. You should consult with a professional if you have specific questions about your own unique situation. The Company disclaims any liability for your reliance on any opinions or advice contained in the Program.

Coaching does not involve the diagnosis or treatment of any medical or mental disorders and does not prevent, cure, or treat any mental disorder or medical disease. Further, coaching is not a substitute for therapy, counseling, psychoanalysis, medical treatment, substance abuse treatment, or the advice or services of a medical professional. It is the Client’s responsibility to seek independent guidance from medical professionals to the extent necessary.

You agree that you will not use coaching as a way of diagnosing or treating mental disorders as defined by the American Psychiatric Association. If you are in therapy or under the care of a mental health professional, you will notify and consult with the mental health care provider regarding your decision whether to work with a coach.

Fees and Payment Schedule

Client agrees to the following fees and payment schedule of the following package:

Package 1- Accelerated 6 Month Program – Total package price of $6000 paid in full

payable 1/6 prior to the first session, 1/6 prior to 5^th session, 1/6 prior to 9^th session, 1/6 prior to 13^th session, 1/6 prior to 19^th session and final 1/6 payment prior to 23th session (6 installments of $1100) or equal a total package price of $6600

payable 1/3 prior to the first session, 1/3 prior to 5^th session and final 1/3 prior to 9^th session (3 installments of $2100) to equal a total package of $6300.

or $6000 if paid in full prior to the first session.

Package 2 – Signature 6 month program- Total package price of $3750

payable 1/6 prior to the first session, 1/6 prior to 5^th session, 1/6 prior to 9^th session, 1/6 prior to 13^th session, 1/6 prior to 19^th session and final 1/6 payment prior to 23th session (6 installments of $700) or equal a total package price of $4200

payable 1/3 prior to the first session, 1/3 prior to 5^th session and final 1/3 prior to 9^th session (3 installments of $1340) to equal a total package of $4020.

or $3750 if paid in full prior to the first session.

Package 3- VIP Half Day Program (up to 3 hours) via Voxer- $500

Coach reserves the right to charge a late fee on all balances more than 15 days overdue at the maximum interest rate allowed by law. Client agrees to reimburse Coach for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

Coach also reserves the right to terminate this agreement, and the Coaching relationship, should these fees not be paid.

If paying by debit card or credit card, you give Coach and any company that Coach is affiliated with permission to automatically charge your credit or debit card for all fees and charges due and payable to the Coach, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Coach and any company that Coach is affiliated with is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

Session Procedures

Package 1 or 2- Sessions will last up to 1 hour and will take place by Zoom. Coach will initiate the call. Where needed, Zoom, or other videoconferencing software, will be used. Where possible, sessions will take place at a set time and day, however, can be adjusted as mutually agreeable.

A 24-hour cancellation notice is required for all scheduled Zoom sessions. Cancellation requests made less than 24 hours prior to your scheduled appointment will result in the forfeit of the coaching session that was reserved for you. If Coach must reschedule the appointment last minute due to an emergency, the missed appointment will be rescheduled.

Voxer is included as a part of the package. Voxer support will include discussion of homework assignments if assigned or answering any questions/thoughts that may arise in between sessions, which are submitted by Client. Coach will reply to a minimum of one message per day during the week (Monday – Friday). Voxer support will not be available on Saturday, Sunday, holidays or when Coach is on vacation. In some cases, support may exceed this minimum.

Package 3 will last up to 3 hours on Voxer. A 24- hour cancellation notice is required for VIP Half Day with Voxer. Client can reschedule up to 24 hours of the start of scheduled appointment. Cancellation request made less than 24 hours prior to scheduled appointment will result in forfeit of VIP day that was reserved for you.

Confidentiality

Coach agrees to keep all information about the Coach / Client relationship strictly confidential except in very rare circumstances where disclosure is required by law, for example when a court might issue a subpoena for the file or information, or if Client threatens to harm himself or herself, or others. Client acknowledges that Coach / Client communications are not covered by any doctor-patient privilege or other privilege.

Although, we will not reveal the specific information you share with us, we may use general descriptions of the issues that come up in our sessions in our marketing materials, without including your name or identifying details.

If Client wishes for Coach to speak to someone outside our interactions, then Client needs to give Coach written permission (original signed letter or e-mail) to do so.

Force Majeure

Coach shall not be deemed in breach of this Agreement if Coach is unable to complete or provide Coaching or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness or incapacity of Coach or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Coach’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Coach shall give notice to Client of its inability to perform or of delay in completing or providing the Coaching and shall propose revisions to the schedule for completion of the Coaching or other accommodations, or may terminate this Agreement.

Termination and Refunds

For the sale of certain products, the Company provides a money-back guarantee for Coaching program Package 1 or 2. That money-back guarantee is governed by the following terms, except to the extent that the terms of a specific product or service provide otherwise.

With respect to purchase of Coaching program Package 1 or Package 2, you must request your money back within 21 days of the purchase. You may request your money back by emailing Celia@mindsetcoachmd.com. That email must contain information about the product you purchased, the date of the purchase, why you are cancelling the program and the email and name associated with any such purchase. You are required to submit any proof that you have completed any work, attended all the sessions up to cancellation date and/or meet any other requirements. Your refund will be prorated to how many sessions you have left.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.

Any customer may redeem a money-back guarantee from the Company only once regardless of how many products and/or services the customer purchases. In other words, after a customer has received a refund for any one product under this money-back guarantee, that customer shall not be entitled to a refund as to any other product or service purchased from the Company.

Requests to pause will be evaluated on a case by case basis, though client can cancel at any time if client choose. Once client cancel, client will not be eligible to re-enroll in a coaching partnership for six full months.

Package 3 (VIP Half Day) – Either party may terminate this Agreement by providing notice in writing (including by email). Coach requests Client provide at least 48 hours notice of termination prior to your next scheduled session. All fees for the Services are non-refundable. In the event of Coach’s termination that is not the result of Client’s breach of this Agreement, Client will not owe any additional payments to Coach. In the event Client terminates this Agreement, and the termination is not the result of Coach’s breach of this Agreement, Client will remain obligated to pay any outstanding fees owed to Coach. Client’s access to the coaching materials and Final Deliverables, as defined below, and any and all permissions and licenses granted therein will be immediately terminated upon notice of termination.

Coaching Materials

Client acknowledges that Mindset Coach MD LLC owns, or has permission to use, all copyrights, trademarks, and other intellectual property rights in any written or online materials, workshops, or videos that may be used during our Coaching. Mindset Coach MD LLC hereby grants Client permission to use these materials for Client’s own personal use only. Client agrees not to copy, share, sell, or distribute any of these materials to anyone else.

Diversity, Equity and Inclusion; Client Conduct.

Coach does not tolerate or support discriminatory speech, hate speech, comments, or actions against others based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels, or any physical, mental, or emotional abuse.

Coach reserves the right to terminate this Agreement and any Services, without refund, if Client, or Client’s employees, representatives, agents, founders, members, owners, managers, directors, or officers, engages in, encourages, demonstrates, or communicates statements, language, or actions that support race, gender, ethnicity, or disability inequality, discrimination, hate speech, or disrespect towards any individuals on Coach’s team, or that are in underrepresented or under-represented or marginalized groups.

Client is strictly forbidden from harassing, fighting with, or being disrespectful to Coach’s other clients or potential clients.

If, in the Coach’s sole discretion, Client’s conduct violates this paragraph in any way, Client agrees that Coach may immediately terminate this Agreement and the coaching relationship.

Limitation of Liability, Release

Client agrees that Coach will not be liable to Client or any third party for any damages (including, but not limited to, lost data, lost profits, incidental or consequential damages), that arise from Coach’s performance of services (including, but not limited to, failure to perform in a timely manner). Client agrees that any personal injury to Client or third parties or any property damage incurred in the course of performance of the Services shall be the sole responsibility of Client. Client agrees to indemnify Coach, and its owners, officers, employees, and agents, from and against any and all costs, losses, damages, liabilities, expenses, demands, and judgments, including court costs and attorney’s fees, which may arise out of Coach’s performance of the Services, except to the extent such are caused by the sole fault or negligence of Coach

General Provisions

This Agreement will be governed by the laws of New Jersey. Client agrees to submit to the jurisdiction and venue of the state and federal courts in or nearest to Delran, NJ, and waives any defense of lack of personal jurisdiction or forum non conveniens. This Agreement may only be modified by agreement of both parties in writing. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in full force and the invalid or unenforceable provision will be replaced by a valid or enforceable provision. The prevailing party in any dispute between the parties arising out of or related to this agreement, whether resolved by negotiation, mediation, or litigation, shall be entitled to recover its attorneys’ fees and costs from the other party.

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

By clicking on the box when signing up for Coaching, you are providing the electronic equivalent of your signature and assert that you have read, understood and agreed to this entire document. If you do not agree with these Terms, do not purchase or use Coaching.

I have read the above agreement and fully understand and accept the conditions as above.